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About Us
Startrek CCG are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Startrek CCG
1 Georgina Gardens, Pamber Heath, Tadley, Hampshire. RG26 3XH United Kingdom
Phone: 0118 9702332
Fax:
Email: adam@startrekccg.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment via Paypal. If you are shopping from the United Kingdom or anywhere else, place your order and your credit card company will convert the transaction to Great British Pounds (GBP) or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship.
If paying by cheque please make your cheque payable to Mr A Lane, and send to: 1 Georgina Gardens, Pamber Heath, Tadley, Hampshire, RG26 3XH. The cards will be dispatched once paymnet has cleared.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
When placing multiple orders for the same card, we can only guarantee that we have one in stock. We will do our best to for fill any orders placed. But this may not alway be possible. In such cases we will send out the stock we have and cancel orders for out of stock cards and refund accordingly.
Shipping And Handling
There are no Handling Charges.
Shipping is free for orders over £50.00. Orders under £50 are charged as follows:
UK
Recorded First Class Delivery £1.50.
Royal Mail First Class Delivery £0.80p
Royal Mail Second Class Delivery £0.70p
Europe
Airmail £1.25.
America
Airmail £2.00.
Rest Of World
Airmail £2.00.
Delivery Schedule
We will normally send your order to you within 3 business days. International orders are generally received in under 14 days.
Back Orders
Back ordering is currently unavailable.
Credit Card Security
When the order is placed at our website, you will be redirected to Paypal for credit card payment. There the credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach there computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our cards come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0118 9702332 (International +44 0118 9702332) or fax us on or write to us at 1 Georgina Gardens, Pamber Heath, Tadley, Hampshire. RG26 3XH United Kingdom
Privacy Policy
Startrek CCG do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
